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Spark 2.8.3 freezes when chat window is closed

Question asked by Brian Awsumb on Sep 20, 2017
Latest reply on Sep 20, 2017 by wroot

Spark 2.8.3 on windows 8.1 pro

 

I am having an issue with one of my users. Many times throughout the day when they close a chat windows Spark freezes up on them and they need to close the program from the task manager.

 

I have tried renaming their transcript folder and forcing Spark to create a new one. I have also tried a fresh install.

 

User is still having same issue. Looking for anything else that might be a known issue or resolution for this problem.

 

Thank you

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