5 Replies Latest reply on Sep 18, 2017 7:30 AM by wroot

    Problem with Spark Login

    Martin Vondracek

      Hello,

       

      could you please help me to solve this problem?

       

      I use OpenFire on Windows 2008 R2 Eng x64. When the Spark client (Windows 7 CZ x86) logs on to OpenFire, is very often not are
      visible online users and on Spark is does not apply "Client Features" from OpenFire "Client Management". After closure and reopening, the
      issue is usually not resolved.

       

      I found
      that when the "spark.properties" file, in the user profile, has these parameters:

      CcAnonymousLogin = true

      CcAccountsReg = true

      CcInvisibleLogin = true

       

      The error
      always occurs. But if I set these parameters to:

      CcAnonymousLogin = false

      CcAccountsReg = false

      CcInvisibleLogin = false

       

      so everything works fine. The problem is that these parameters automaticaly return from false to true, and the error is constantly returning.

       

      Do not you know how this problem can be solved? I have not found a functional solution on the Internet.

       

      I'm using versions of OpenFire 4.1.5 and Spark 2.8.3. This problem have I since version OpenFire 4.1.2, Spark 2.7.3

       

      Thank you very much for help

       

      Best Regards

      Martin Vondracek

        • Re: Problem with Spark Login
          wroot

          What version of Client Control plugin are you using? Do you have Login Anonymously enabled or disabled in Client Management? You can switch it to Disabled, Save the settings and see if that changes anything.

            • Re: Problem with Spark Login
              Martin Vondracek

              Hello,

                  Client Control plugin I had in version 2.1.2, which I have updated now to version 2.1.3, but the problem persists.

              In Client mamagement have Login Anomymously disabled.

               

              Thank you

                • Re: Problem with Spark Login
                  wroot

                  I can't figure out what is happening on your end. If you have AnonymousLogin on Disabled in Client Management, then it shouldn't be set to true in spark.properties file. Every time Spark logs in it checks Client Management settings and should be setting it to false. Same with other settings. Default for these settings is true. So maybe your client for some reason can't access the server and read these settings. But that's not very realistic. Anyway, this is puzzling. You can also try checking the logs C:\Users\username\AppData\Roaming\Spark\logs

                    • Re: Problem with Spark Login
                      Martin Vondracek

                      Hello,

                             thank you for answer. Plugin Client Control will be OK, becose I disabled the  plugin, but the problem persisted. I tried to look for errors in the log and found a connectivity problem. See below. I will try to find a problem on the server or on the network.

                       

                      Thank you
                      Regards
                      Martin Vondracek

                       

                      -------------------------------------------------------------------------------- ---------

                       

                      Zář 15, 2017 7:36:53 DOP. org.jivesoftware.spark.util.log.Log error
                      SEVERE:
                      org.jivesoftware.smack.SmackException$NoResponseException: No response received within reply timeout. Timeout was 10000ms (~10s). Used filter: IQReplyFilter: iqAndIdFilter (AndFilter: (OrFilter: (IQTypeFilter: type=error, IQTypeFilter: type=result), StanzaIdFilter: id=WnzNO-11)), : fromFilter (OrFilter: (FromMatchesFilter (full): souunlof01.sou-unl.justice.cz)).
                      at org.jivesoftware.smack.SmackException$NoResponseException.newWith(SmackExceptio n.java:106)
                      at org.jivesoftware.smack.SmackException$NoResponseException.newWith(SmackExceptio n.java:90)
                      at org.jivesoftware.smack.PacketCollector.nextResultOrThrow(PacketCollector.java:2 29)
                      at org.jivesoftware.smack.PacketCollector.nextResultOrThrow(PacketCollector.java:2 13)
                      at org.jivesoftware.smackx.disco.ServiceDiscoveryManager.discoverItems(ServiceDisc overyManager.java:570)
                      at org.jivesoftware.smackx.disco.ServiceDiscoveryManager.discoverItems(ServiceDisc overyManager.java:548)
                      at org.jivesoftware.spark.SessionManager.discoverItems(SessionManager.java:91)
                      at org.jivesoftware.spark.SessionManager.initializeSession(SessionManager.java:79)
                      at org.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:1160)
                      at org.jivesoftware.LoginDialog$LoginPanel.access$900(LoginDialog.java:360)
                      at org.jivesoftware.LoginDialog$LoginPanel$3.construct(LoginDialog.java:919)
                      at org.jivesoftware.spark.util.SwingWorker.lambda$new$1(SwingWorker.java:138)
                      at java.lang.Thread.run(Unknown Source)

                • Re: Problem with Spark Login
                  wroot

                  That timeout error is often seen in the logs and is probably unrelated.