4 Replies Latest reply on Feb 28, 2017 5:57 AM by John

    Openfire 4.1.2 Missing Online Contacts


      Having issues with users currently signed in to Openfire 4.1.2 and Spark 2.8.3.

      Here is the situation:

      On my Spark client, I see, lets say, 10 users online and a couple away.

      However, on Openfire's user summary (http://localhost:9090/user-summary.jsp) the online column shows three online users.

      I log out of my Spark client and log back in. Now only those three users appear in my contact list.

      If I double-click on a user in the list of offline users that I know is actually online, they get the message. I also get a message that they are offline and will receive it when they are online again.

      This is very odd. I did see this once when I cleared all server cache options to try and solve a different issue. But I am not doing that now and am consistently seeing discrepancies in online users.

      Couldn't there would be some user "heartbeat" in place to see if someone is still online or not?