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Openfire 4.1.2 Missing Online Contacts

Question asked by John on Feb 22, 2017
Latest reply on Feb 28, 2017 by John

Having issues with users currently signed in to Openfire 4.1.2 and Spark 2.8.3.

Here is the situation:

On my Spark client, I see, lets say, 10 users online and a couple away.

However, on Openfire's user summary (http://localhost:9090/user-summary.jsp) the online column shows three online users.

I log out of my Spark client and log back in. Now only those three users appear in my contact list.

If I double-click on a user in the list of offline users that I know is actually online, they get the message. I also get a message that they are offline and will receive it when they are online again.

This is very odd. I did see this once when I cleared all server cache options to try and solve a different issue. But I am not doing that now and am consistently seeing discrepancies in online users.

Couldn't there would be some user "heartbeat" in place to see if someone is still online or not?