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User is showing in AD group on AD server, but not in AD group in OpenFire

Question asked by Matt on Dec 19, 2016
Latest reply on Dec 21, 2016 by Matt



I have a user that is in a specific AD group on our AD server. This group has a list of other users as well, and this particular user is also in additional groups on our AD server. However in OpenFire, the primary AD group that I want this user to be in is not showing up on her user account profile.


Example: user tsmith is in 4 AD groups on our AD server. In OpenFire, user tsmith's AD groups only show 3 AD groups. The 4th (missing) one is the group I need her to show up in in OpenFire so that she shows up for other users at our organization. I have a AD group just for Spark that groups staff by their department/job title. She isn't showing up for anyone else in our organization in Spark in any groups. On her Spark session, she shows up in the 'Unfiled' group. Haven't come across this issue for any of our other users.


Is there a way to have OpenFire 'refresh' its view of our AD server? Or if it refreshes automatically and I'm just not aware of that, any reason as to why this one particular group won't show up in OpenFire for this user?


Thanks in advance for any replies!