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SEP Small Business Edition blocks Spark from connecting to Openfire

Question asked by Shawn on Jul 25, 2016
Latest reply on Jul 26, 2016 by wroot

I've had Spark/Openfire running for a month with no issues.  Today I decided to update my Symantec to the new version and make it cloud based.  Once I finished the install and setup of the new Symantec I was no longer able to connect to the Openfire server using the Spark client and receive the message "Login Error:  Can't connect to server.  invalid name or server not reachable". 

 

I've tried using the SEP online management console to add exceptions to the firewall and to set the Spark program as an allowed program but to no avail (I even restarted the server and client computers to cover all bases). 

 

Any help would be greatly appreciated.

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