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Do i need to register separately on softphone with Asterisk?

Question asked by rohitcdn on Sep 24, 2013

Hello Experts.


I am done with

1. configuring Asterisk & Openfire.

2. Configure asterisk in openfire

3. mapping phone numbers from openfire user to SIP account


if I register to asterisk via softphone and then try to make call from Spark, it's all good but if i DO NOT REGISTER softphone with ASTERISK, call keeps on failing with message "UNABLE TO REQUEST CHANNEL".


can someone help please?