AnsweredAssumed Answered

Unable to create account? Strange log file error.

Question asked by PsionicArchon on Dec 22, 2011
Latest reply on Jul 2, 2013 by sjackson4430

I've recently installed the latest version of openfire, 3.7.1, and SparkWeb will no longer allow me to create accounts.


I am able to log in using SparkWeb, however the instant I attempt to create an account, I am greated by this lovely message - "Unable to create account."


I searched my warning log files and stumbled across this message "User tried to authenticate with this server using an unknown receipient". Is there a setting somewhere within SparkWeb's index file, or is this server related. I can't set this messenger server to live if persons whom can't readily download programs (there are quite a few), are unable to make accounts.


Thank you in advance, I am certain that I am missing something fairly basic.