AnsweredAssumed Answered

Invalid username or password?

Question asked by jimcofer on Apr 13, 2011
Latest reply on Sep 2, 2016 by COLT0619

Hi Everyone!

 

I have used OpenFire at three client sites for almost four years now, and have never (not once!) had a problem! So please be gentle - my knowledge of OpenFire + Spark is limited, as it's always "just worked" before.

 

I have a client site that I want to upgrade to Spark 2.6.0 when its released. I wanted to install Spark RC2 on a couple of desktops to see how users like it, but before I I did that, I installed it on a virtual machine. When I tried to log in, I got an "Invalid username or password" error. This is on a 32-bit XP virtual machine. It did not (nor never had) any version of Spark installed before today.

 

For testing purposes, I uninstalled RC2 and installed 2.5.8 and it works as expected. I then tried installing 2.6.0 RC2 over 2.5.8, but it loses the previous settings and gives the same username\pass error message. I don't see anything of note in the server logs, but if I set up debugging in RC2, I get this:

 

<?xml version='1.0' encoding='UTF-8'?><stream:stream xmlns:stream="http://etherx.jabber.org/streams" xmlns="jabber:client" from="ahokelimited.com" id="5ca052f" xml:lang="en" version="1.0">

<stream:features><starttls xmlns="urn:ietf:params:xml:ns:xmpp-tls"></starttls><mechanisms xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><mechanism>DIGEST-MD5</mechanism><mech anism>PLAIN</mechanism><mechanism>CRAM-MD5</mechanism></mechanisms><compression xmlns="http://jabber.org/features/compress"><method>zlib</method></compression><auth xmlns="http://jabber.org/features/iq-auth"/></stream:features>

<proceed xmlns="urn:ietf:params:xml:ns:xmpp-tls"/>

<?xml version='1.0' encoding='UTF-8'?><stream:stream xmlns:stream="http://etherx.jabber.org/streams" xmlns="jabber:client" from="ahokelimited.com" id="5ca052f" xml:lang="en" version="1.0"><stream:features><mechanisms xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><mechanism>DIGEST-MD5</mechanism><mech anism>PLAIN</mechanism><mechanism>CRAM-MD5</mechanism></mechanisms><compression xmlns="http://jabber.org/features/compress"><method>zlib</method></compression><auth xmlns="http://jabber.org/features/iq-auth"/></stream:features>

<challenge xmlns="urn:ietf:params:xml:ns:xmpp-sasl">cmVhbG09ImNoYXQuYWhva2VsaW1pdGVkLmNvbS Isbm9uY2U9Ijl1WDJpbngrWlhiWGZjeG51U3lKMW5BTnVYNzNXVXBaL2w2QmJ3Vm0iLHFvcD0iYXV0aC IsY2hhcnNldD11dGYtOCxhbGdvcml0aG09bWQ1LXNlc3M=</challenge>

<failure xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><not-authorized/></failure>

 

I have also tried user known good usernames and password, but they get the same error message.

 

Can anyone hold my hand through troubleshooting this?

 

The server is 32-bit Windows 2003 R2 running OpenFire 3.7.0. No AD or LDAP is involved, only OpenFire's internal user system.

 

Thanks!

 

Jim

Outcomes