AnsweredAssumed Answered

Status not working on transfer

Question asked by jensh on Feb 28, 2011

Hi,

 

when user 210 takes the phone, Spark shows correctly "on phone" - when he transfers the call to user 310, the status "on phone" is not transfered to 310. can i change it somewhere? it is bad for us because we have one person taking all calls and transfering to the colleague.

 

Thanks.

Outcomes