AnsweredAssumed Answered

How to get chat history once the fastpath client and spark gets connected based on the chat id?

Question asked by prawin on Jan 20, 2009
Latest reply on Jan 21, 2009 by prawin

Hi everyone,

 

Am using Fastpath client as the client tool and the spark as the client from the support engineer's side. If a customer comes to chat, the service engineer (Spark side) we want to get the previously done chat history for the particular chat id. How can we do this in spark? Plz its very urgent.

I have retrieved the chat history in the fastpath client. But I couldnt get the chat history in the spark's side. Plz help me. Any suggestions from u will be highly useful.

 

Thanks and Regards,

Praveen.

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