AnsweredAssumed Answered

Answered Event for Phone Event Listener

Question asked by aaronmevans on Jan 15, 2009
Latest reply on Feb 10, 2009 by epedersen

Why is there no Answered/Connected event handler for the PhoneEventListener?

 

I an event fired but it's just not handled inBasePhoneEventListener?

 

We have a custom plugin where we are extending the BasePhoneEventListener.  There doesn't seem to be a way to see when the call is connected.

 

The RING event is great for doing screen pops and whatever else (even though we have to do some de-duping of events for inbound calls when a user has multiple device mappings).

 

However, we may want to take some action when the call is actually answered by one of the user's devices.  What's more this would be the only way to determine the call ID for the channel that was actually answered.   Since we get multiple ring events (one per user device), we can't tell from this which ones are just hung up and which was actually answered.

 

Any suggestions welcome...

Outcomes