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How does Queue Presence work?

Question asked by naftali5 on Dec 22, 2008
Latest reply on Dec 22, 2008 by naftali5

Sorry for asking what may be simple, but I have not found documented anywhere what the queue presence does.

 

Let's make it multiple choice.

It seems from looking at the code that it pauses or unpauses a queue member based on availability, so I will limit my list to that.

 

1. Pauses a queue member when the interface (queue member in asterisk) matches the device assigned to a user in Asterisk-IM which becomes unavailable and unpauses when the user becomes available.

2. Pauses a queue member when the interface (queue member in asterisk) matches the extension assigned to a user in Asterisk-IM which becomes unavailable and unpauses when the user becomes available.

3. Pauses a queue agent when the agent (agents.conf in asterisk) matches the device assigned to a user in Asterisk-IM which becomes unavailable and unpauses when the user becomes available.

4. Pauses a queue agent when the agent (agents.conf in asterisk) matches the extension assigned to a user in Asterisk-IM which becomes unavailable and unpauses when the user becomes available.

5. None of the above.

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