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Queues and Caller ID

Question asked by pat2man on Dec 6, 2007
Latest reply on Apr 28, 2009 by hugo.cueva

 

So we have queues set up for Asterisk and it seems that the caller ID information is not being passed for queued calls.

 

 

For normal calls everything works fine. I dont know if this is an asterisk issue or a asterisk-im issue.

 

 

Here is an example of the manager log (modified for privacy):

 

 

 

 

 

Event: Dial

Privilege: call,all

Source: Local/255@from-queues-327d,2

Destination: SIP/255-0b952c70

CallerID: 469xxxxxxx

CallerIDName: John Doe

SrcUniqueID: 1196971261.19715

DestUniqueID: 1196971262.19717

 

Event: ExtensionStatus

Privilege: call,all

Exten: 255

Context: hints

Status: 8

 

Event: Newcallerid

Privilege: call,all

Channel: SIP/255-0b952c70

CallerID: 255

CallerIDName: <Unknown>

Uniqueid: 1196971262.19717

CID-CallingPres: 0 (Presentation Allowed, Not Screened)

 

Event: Newstate

Privilege: call,all

Channel: SIP/255-0b952c70

State: Ringing

CallerID: 255

CallerIDName: <unknown>

Uniqueid: 1196971262.19717

 

 

 

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