Marquis

Queue presence

Discussion created by Marquis on May 7, 2007
Latest reply on May 22, 2007 by Stefan Reuter

I could''ve sworn that I tested this earlier with the latest beta of Asterisk-IM, but for some reason the queue presence feature does not seem to be working.  In particular, there is no PauseQueueMember action sent when a user goes away or unavailable.

 

Any idea why that might be?  I''m open to the idea that I''ve borked something up along the way somewhere, but it''s relatively straightforward and insofar as I can tell the configs are right.  I see the Openfire system log into the Manager interface, and the "On the Phone" status works correctly when agents answer calls, but changing IM presence isn''t reflected in agent availability.

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