Trixbox can work, openfire can register to, but can not make call

Discussion created by darshan on Apr 12, 2007
Latest reply on Apr 14, 2007 by papawu

Hi, U all,

a tribox 2.0 server has been  configured with 2 accounts 0991/0992, and modified the manager.conf file as following:


; ; Asterisk Call Management support ; enabled = yes port = 5038 bindaddr =




secret = amp111 deny= permit= read = system,call,log,verbose,command,agent,user write = system,call,log,verbose,command,agent,user




secret=cstnet allow= read = system,call,log,verbose,command,agent,user write = system,call,log,verbose,command,agent,user




#include manager_additional.conf #include manager_custom.conf



with the X-lite, the 2 accounts on trixbox looks running well.


so i installed openfire 3.3.0 and asterisk-im 1.3.0beta. after adding the server, the server shows me Green status.


and i made 2 accounts in openfire,  and make phone mappings to them.


Username: test1           test2

Device:      SIP/0991     SIP/0992   

Extension: 0991            0992

Caller ID:



but when i try to use Spark phone call from 0991 to 0992, nothing run, so i find the log following:



undefined-condition(500) Unabled to dial extention 0992

at org.jivesoftware.phone.client.PhoneClient.dialByExtension(PhoneClient.java:121)

at org.jivesoftware.sparkimpl.plugin.phone.PhonePlugin$5.run(PhonePlugin.java:267)

at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)

at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)


how i find out where caused this problem? Thanks!


Message was edited by: darshan