User IM Status Stuck "On the phone"

Discussion created by hbowlin on Feb 20, 2006
Latest reply on May 25, 2006 by andrew

We are running Wildfire 2.5.0 and Windows Spark v1.1.1 clients. Wildfire is running on a CentOS box with nothing else on it connecting to our Asterisk 1.0 box. We have our Asterisk plug-ing configured correctly and call generation, call screen pop-up notification, and all chat functionality works fine. However, today a user transfered a call to another user and now her IM status is stuck at "On the phone". I have tried everything short of stopping and starting Wildfire. Anyboby have any ideas or suggestions?