Reporting On-Phone when they are not

Discussion created by chris_markovic on Nov 15, 2005
Latest reply on Nov 15, 2005 by Gaston Dombiak

Hello, I am using Jive Messenger 2.3 Beta 2 and Asterisk-IM 1.0.0 Beta 4 and appear to be  having the following issue.


We have several CAPI trunks which ring through to SIP handsets. These SIP handsets often do Transfers and Blind Transfers to other handsets around the office. I unfortunately have not seen the exact moment, nor can I replicate it manually but the Status will remain as "On the phone" for users that are no longer using the phone.


Since it often does not often occur for a couple of hours of running use it is difficult to identify the exact cause.


Any ideas?