AnsweredAssumed Answered

Help - chat crosstalk problem

Question asked by jimb137 on Aug 19, 2009
Latest reply on Sep 1, 2009 by jimb137

Hi,  I'm an OpenFire newbee, so this may be a bit basic...

 

we've set up openfire 3.6.4 on a solaris server under weblogic.  due to the nature of our business we need to set up one-on-one chats between a client and our "agent" (left hand picture, below).  but on monday we had a case where two clients apparently entered the same chat room and were seeing the other's conversation as well as their own (right hand diagram, below).

 

is there some configuration or coding option to force one-on-one chats?  would it be possible, under one-on-one chats to involve another agent (subject matter expert)?

 

anything along this line would be a help.  i've read through the docs... sadly i couldn't find user/admin docs, only programmer stuff... to no avail.

 

   ----------        ----------   ----------
   |        |        |        |   |        |
   | client |        | client |   | client |
   |        |        |        |   |        |
   ----------        ----------   ----------
       |                  |           |
       |                  |           |
       |                  |           |
-------------          -----------------
|           |          |               |
| chat room |          |   chat room   |
|           |          |               |
-------------          -----------------
       |                        |
       |                        |
       |                        |
   ---------                ---------
   |       |                |       |
   | agent |                | agent |
   |       |                |       |
   ---------                ---------

 

TIA,   Jim

Outcomes