After being a part of JiveSoftware commercial Enterprise plugin Fastpath Service and Fastpath Webchat have been released as Open Source projects. JiveSoftware is not actively working on it. Bug reports and feature requests probably won't get a fast response. But all community developers are welcome to cotribute their patches and add new features to these projects. In this document we want to gather any useful information provided by the community about Fastpath service, including tutorials, custom configurations, and also a list of filed bugs and feature requests.
Openfire 3.7.0 Beta doesn't support Fastpath completely yet. Fastpath page is not showing up in the Admin Console.
by Todd Getz
Fastpath Quick Start Guide http://www.igniterealtime.org/community/docs/DOC-1513
Fastpath Quick Start Guide - LDAP Users http://www.igniterealtime.org/community/docs/DOC-1529
Fastpath Quick Start Guide - Local Users http://www.igniterealtime.org/community/docs/DOC-1528
Fastpath Timeout & ProxyPass
If you are using Fastpath, with Apache (v. Apache22) proxypass to make Live Chat available via port 80 (or 443/SSL), you may need to set proxy-nokeepalive, no-cache, and downgrade. Otherwise the requests will not be sent and your customers will be left waiting on the timer screen forever.
Hope that helps
ProxyPass / https://127.0.0.1:9091/
ProxyPassReverse / https://127.0.0.1:9091/
SetEnv downgrade-1.0 1
SetEnv proxy-nokeepalive 1
SetEnv no-cache 1
Fastpath WebChat Src Updates: Separates Host & XMPP Domain Settings http://www.igniterealtime.org/community/docs/DOC-1744
quick and dirty FastPath workgroup presence API http://community.igniterealtime.org/docs/DOC-2128
OF-378 Fastpath Service is not showing up in Admin Console
ENT-113 Group chat disabled interfere with Fastpath
ENT-40 Fastpath and Enterprise show different current chat counts
ENT-132 If a group is part of a fastpath queue any user who has admin rights won't be able to connect to fastpath.
ENT-286 Fastpath agent that is also Group Chat Admin accepts fastpath request but client is booted
ENT-72 New version of Workgroup API is now backwards compatible with Fastpath server versions.
ENT-91 Fastpath client sees "Monitor has left the room" message--this should be invisible
ENT-312 Fastpath webchat offline opens popup even when set to redirect
OF-266 Fastpath Form UI page in Admin Console doesnt show images
ENT-313 No way to disable webchat fastpath email transcript functionality at end of chat session
ENT-104 Fastpath transfer to another agent can add wrong agent
ENT-128 Spark Fastpath tab "Last Queue Activity" date is in the future.
ENT-249 closing the Fastpath using the X mark or killing the instance there is no message sent to the spark client on the other side
ENT-238 Fastpath: User logs out of workgroup, and is also shown to be logged out of spark (though still online)
ENT-142 In Fastpath, if you reject a message and then set your status to away, the client is routed forever instead of being prompted for email
ENT-64 Wildfire Enterprise 3.2 and Fastpath Web Chat 3.2 should not be available as upgradable plugins if running WF 3.1.1
ENT-140 Webclient should do auto-reconnect if the XMPPConnection is lost.
ENT-272 Changing the agent timeout setting has no effect.
ENT-117 Fastapth Routing to empty causes webchat to hanging on "routing your request" page
ENT-111 Query Builder Router Rule does not work
ENT-416 Mispelling in fastpath : "inconvience"
SPARK-1087 Fastpath chat window is not grayed out after the transfer to another agent
Improvement or Feature Requests:
OF-50 FastPath support when webserver != xmpp.domain
ENT-76 Allow option to notify all agents simultaneusly of incoming request.
ENT-87 Flash browser window when agent send text if unselected
ENT-428 add ability to tie chat transcript subject to fastpath question
ENT-77 Added preference to have incoming fastpath requests to come in via popup.
ENT-108 Authenticated Fastpath Web account
OF-136 Add automatic conversion of old fastpath setup to new fastpath setup on startup
ENT-429 Log Fastpath chat request rejections to the DB.
ENT-42 Add a new SASL mechanism for Fastpath so that anonymous logins are not required
SPARK-1094 Add an option to select what Fastpath workgroup to login automatically