Spark crashes on login

Document created by LG Champion on Sep 24, 2007Last modified by RobAlexander on Jan 17, 2008
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This is a summary of actions one can do when Spark fails to start or login.



If you are running a HP computer and/or the HP credential manager: Update (or uninstall) the HP credential manager.


Source: unknown

If you did update your Spark installation it may help to delete the existing configuration files (located on Windows in "%userprofile%\Spark\"). The easiest thing is to rename the Spark folder and create a new one, so one has still a backup of the chat log files which are also stored there.


Source: Rob Alexander

Check your Windows Firewall exceptions to make sure Spark is listed.