Dele Olajide

Fastpath added to SparkWeb with Red5 video and desktop sharing

Blog Post created by Dele Olajide Champion on Nov 23, 2008

The latest version of the Openfire Red5 plugin supports Openfire Fastpath and Webchat plugins from SparkWeb.

 

http://red5.4ng.net/red5-0.1.04.zip

 

You can now use SparkWeb as a support agent to a workgroup queue and engage in a live support chat with a remote Webchat user on a website. It is fully compatible with Spark, but does not have all the Fastpath features of Spark yet.

 

http://red5.4ng.net/gtms/Image13.jpg

It will also let a support agent start a Red5 audio/video conference or desktop share session with the remote user.

 

http://red5.4ng.net/gtms/Image4a.jpg

 

The requests will appear as Webchat co-browsing requests. The user clicks on the link to start the video conference in a web browser window.

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